New Mark Prime Meats — Privacy Policy

1. What information we collect

When you create an account or place an order, we collect:

• Your name, email address, and phone number
• Your delivery address and any delivery notes
• Order history and preferences
• Payment confirmation details (we never store full card or M-Pesa credentials)

We may also collect basic usage data (pages visited, device type) to help us improve the platform.

2. How we use your information

• To process and deliver your orders
• To send you order confirmations and delivery updates
• To contact you regarding your order if needed
• To improve our products, service, and website experience
• To comply with legal obligations

We will only contact you for marketing purposes if you have opted in. You can unsubscribe at any time.

3. How we share your information

We do not sell, rent, or trade your personal information. We only share it where necessary:

• With our delivery riders — so they can complete your order
• With Paystack — to process your payment securely
• With authorities — if required by law

4. Payment security

All payments are processed by Paystack, a PCI-DSS compliant payment provider. We never see or store your full card details or M-Pesa PIN. Your payment data is encrypted and handled entirely by Paystack.

5. How long we keep your data

We keep your account and order data for as long as your account is active, or as required by Kenyan law. If you delete your account, we will remove your personal data within 30 days, except where retention is required for legal or financial records.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your account and personal data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the details below.

7. Cookies

We use essential cookies to keep you logged in and remember your cart. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but some parts of the site may not work as expected.

8. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or a notice on our website. The latest version will always be available here.

9. Contact us

If you have any questions or concerns about your privacy, please get in touch: